Contact support
Acceleratio, Ltd. customer support is available during regular business hours (9 AM - 5 PM New York time, Monday through Friday).
Help Desk
- Submit an online request here or
- contact us via email: support@acceleratiosoftware.com
Phone Support
Toll Free (US & Canada only): (866) 200-9183International: +1 (360) 200-4299
Emails are answered as quickly as possible. Typically, we solve problems within one day, often within hours. If your e-mail arrives during regular business hours you will usually receive a reply within minutes.
Support Entitlement
| Description | Support | |
|---|---|---|
| 1. | Acknowledgment | Less Than 1 Business Day |
| 2. |
 |
|
| 3. | Remote Connect |
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In order to ensure fast service, please provide the following information when submitting your support request:
Name and product version: e.g. Product Name 1.1
Operating System: e.g. Windows 2008, Service Pack 2
Details of the problem: The steps to reproduce the problem
